06

Apr

Telehealth Help

Please check your device here for assistance with the Telehealth session Chrome Please first check that Chrome is up to date by clicking the menu 3 dot icon on the top right of the window and selecting Help / About Google Chrome. If an update is available it will automatically install and you can re-launch Chrome. When clicking on the Telehealth link Chrome should pop up a window asking for permission to access the camera and microphone. If this has not happened you can enable camera and microphone by clicking the video symbol on the top right in the address bar: Mac Currently Safari does not support all the features we need for secure end-to-end encryption of video calls. The best alternative at the moment is to install Chrome: Google Chrome Mobile, Android The Jitsi Meet app is required to join the Telehealth session. Instructions should appear on your device asking to install the app. Once the application is installed you can go back to the 'Open in

06

Apr

Gensolve Online Billing

As an extension of our Telehealth development, Gensolve has introduced two online billing integrations to ensure our customers can seamlessly continue providing their services remotely, without having to find work around solutions to collecting fees. We have introduced: Stripe PXPay with Windcave Both of these integrations will enable you to send your customers to a payment portal where they can view outstanding payments and history. This enables you to complete a Telehealth session and ensure you can be paid immediately as if you were offering the same service in house. To use either integration you will need to create an account with the provider to enable your payment gateway for your customers to use. Here is some further information on how to set up Stripe for your Gensolve. More information on how to set up Windcave for Gensolve is coming soon. To further establish Gensolve’s online billing integration we have developed the Completed

06

Apr

Gensolve Telehealth

Many Allied Health businesses offer Telehealth services as a contemporary approach to providing accessible healthcare services, in fact in Australia there are over 500,000 Medicare Telehealth services provided each year and that number is growing not only in Australia, but in New Zealand and globally. As the global healthcare space changes with modern technology, and reacts to times of crisis ensuring your service is available to those who cannot reach you in person is critical to the growth and sustainability of your business. That’s why we developed a built-in, completely free Telehealth solution for Gensolve. Easily set up a Telehealth appointment and email a private, automatically generated link to your customer that they can use to join you on a high quality call (if you both have good internet). Here’s a quick video showing you how easy it to use: Click here for instructions on how to set up service charges for Telehealth in your Gensolve and

01

Apr

COVID-19 Key Features

Gensolve's new Telehealth solution will be released tomorrow, 03/04/2020. More information to come with the release.As well as Gensolve Telehealth we know there are a number of features and functions in Gensolve that can help our customers to navigate new processes and methods of communication. Here are some key tips to continue using your Gensolve to your benefit. Billing using Telehealth Codes Gensolve is working hard to enable Telehealth options as quickly as possible for our customers, including being able to bill using Telehealth codes. Now you can simply choose the appropriate billing location ("In Clinic" or "Telehealth") on the Appointment details, select on the 'Location' drop down menu and then bill to ACC (New Zealand) or Medicare (Australia) as you normally would. We have taken care of the new billing codes and rates for you. If you are an Australian customer, you will need to set up new Service Charges with the newest Medicare codes we have added for

11

Feb

7 Steps to a More Efficient Practice

Caring for clients is the name of the game for you and your practice; it’s why you do what you love and love what you do but we all get caught up sometimes in the flurry of day to day activity and forget to look at how efficient we really are. Your business doesn’t always grow naturally so you need to seek out new opportunities and when they come you need to adjust to the rising tide and find the time to practice your profession properly. Here are 7 tips to promote growth and manage your practice development: 1. Sharpen your Scheduling If your practice doesn’t have a clearly defined schedule of appointments, tasks, shifts and other events coming up each day, week and month then your clinicians and administration have to take each day as it comes. Reacting to clients and office requirements as they come can be stressful, inefficient and ineffective so make sure you employ the right tools and make the time required to be prepared. 2. Clear Up your

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