What our customers are saying about Gensolve Practice Manager
Recently my role within the business has been more focused on our next phase of growth and business development.
Obviously the ability to analyse our key performance indicators is paramount to this process, allowing me the time to effectively manage and develop our team.
Gensolve has become our platform of choice due to its unique functionality, integration of accounting systems and both client and clinician management.
Equally we needed a business solution, not just another patient management system, that could work from the front end, into patients and our back office team effectively.
Gensolve has been integral to the success we’ve seen over the past year.
Paul Goss - Director, Body Logic Health
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We are waiting to hear about your practice, the challenges you face and how we can help.
FREQUENTLY ASKED QUESTIONS
Technical info
Gensolve has always had a system in place to monitor and report any potential and real data security threat. Our system covers:
- Detection of possible breaches
- Reporting breaches to relevant parties
- Investigating cause of the breach
All data is stored in London and is encrypted using the Advanced Encryption Standard algorithm. A small cached copy of frequently accessed data is stored on the local PC, and is also encrypted.
We use Amazon servers, all of which comply to GDPR and security best practice standards. On the server, data is stored in our Oracle Enterprise Edition database. Antivirus and intrusion detection software is installed on our application servers, and all files uploaded to Gensolve are also encrypted.
Incremental back-ups to the Gensolve database are performed every 2 minutes. In the event of a security breach, Gensolve will ensure that you and your business are made aware according to our GDPR compliance obligations.
Access to the Gensolve platform is password protected.
Email protocol is something that Gensolve controls, as we connect to the email service you have configured with your Internet Service Provider. HTTPS is standard with main providers such as Gmail, Hotmail, Apple Mail and Outlook but you will need to verify specifics directly with your provider.
You can easily set dedicated access areas for system user roles, giving you complete control over the data any one person may see.
Best practice advice
Whatever software you’ve used before, there will be a way to recreate your favourite, familiar report views in Gensolve.
Our platform has been designed to offer a truly extensive list of reporting and formats, with ways of tailoring and filtering data to create many different views.
The idea is to give you as many options as possible for reporting, so that you don’t have to compromise.
A well organised business keeps data compartmentalised, cross referencing only when needed.
Gensolve effectively has two faces: The Accounting Form and The Main Form.
The Accounting Form is where all your business, financial and accounting information lives. The Main Form houses all your client and clinical data.
Maintaining separate data collections in this way allows you to keep your records immaculately clean, so that reporting and performance tracking can be done more quickly, and generate more meaningful insights.
It also allows you a level of scrutiny that will quickly reveal any areas of concern in your business, prompting swift action before minor issues can escalate into more serious ones.
Personalisation is key to best practice relationship management in today’s competitive commercial world. The key to this is keeping accurate data records on your clients.
You need to be able to access their data quickly and to be able to trust that it’s correct.
Gensolve’s patient and client file management is a multi-functional tool that maintains data in one place and provides instant access to that data whenever you need it.
There is a single point of data entry, so you only have to update one file. This saves time, significantly reduces the chance of error and allows you to easily see their entire client history.
Not only is it possible to give your accountant access to the platform, we highly recommend that you do.
Accountant or book keeper access is completely free. They will be able to manage all your financial needs including tax returns, with minimal input from you, for complete peace of mind at the end of the financial year.
Setting goals starts with understanding where you are today, how far you’ve come and where you want to be in the future.
To do this, you need accurate data and specific reporting. Gensolve gives you dedicated patient and financial reports, broken down into logical sections for maximum clarity.
Once you’ve mapped your growth to date, you can start laying plans for your next chapter. Without accurate, meaningful reports it’s impossible to set realistic goals.
With Gensolve, you are able to view your business, in X-ray, from any angle.