New to Gensolve for New Zealand in April 2026: Enhanced ACC API integrations for payments, invoices, and condition lookups, improved password security and MFA controls, AI prompt editing and letter template enhancements, Office Online integration, booking portal scheduling improvements, and more.
You can check out the full release notes here.
The release will occur for New Zealand on the evening of Thursday, the 2nd of April 2026. Please note your Gensolve may have disruptions from 9:30pm while we apply necessary updates.
Also, don’t forget to check out the latest updates and improvements to the Gensolve Web Practice Manager, including Medical Notes, AI and Transcription from the browser and more.
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ACC API Integration.
With ACC continuing to evolve its digital services and requirements, including changes to how providers access claim, invoice, and payment information, and the move away from legacy systems like the eBusiness Gateway; we’ve moved quickly to ensure Gensolve stays ahead.
By bringing ACC API queries, payment reconciliation, and invoice retrieval directly into Gensolve, we’ve significantly reduced the need for manual lookups and external systems. The result is a faster, more accurate workflow that aligns with ACC’s direction and makes day-to-day administration much easier for your team.
ACC Payment Query & Reconciliation
ACC Schedule Payments can now be retrieved directly using the ACC API via ACC45’s & Batches >> Query ACC Payments, allowing you to reconcile payments seamlessly within Gensolve.
ACC Condition Status Lookup
You can now query ACC Condition details directly from the Condition screen, returning Cover Status and associated Diagnoses in real time.
ACC Schedule Invoice Retrieval
Schedule invoices can now be pulled directly from ACC via the API, providing visibility into invoices registered with ACC without needing to leave Gensolve.
ACC Client Claim Query
ACC Claims can now be queried directly within Gensolve via ACC45’s & Batches >> Query ACC Claim, with returned claim information automatically available for creating or updating Clients and ACC Conditions. This reduces the need for manual data entry and cross-referencing, helping ensure your records are accurate, up to date, and aligned with ACC data from the outset.
Enhanced Security Controls
Configurable Password Policies
Administrators can now choose between Legacy and Enhanced password requirements:
- Legacy (default): Minimum 7 characters, 1 capital, 1 number
- Enhanced: Minimum 10 characters, includes special character requirement
Password History Tracking
Prevent password reuse by enabling password history tracking, improving overall account security.
MFA Device Trust
With MFA enabled, users can select “Remember this device”, allowing trusted logins for a configurable period (default 30 days), reducing friction while maintaining security.
AI and Document Workflow Enhancements
AI Prompt Editing Improvements
Users with the appropriate permissions can now edit AI prompts directly from the AI generation screen, making it faster to refine outputs on the fly.
AI Letter Templates for Word
AI merge fields can now be downloaded in Word and easily inserted into letter templates, simplifying setup and improving consistency.
AI Letter Template Support
AI merge fields can now be downloaded and easily inserted into letter templates, simplifying setup and improving consistency.
Improved Prompt Permissions
Access roles have been updated to better control AI prompt management including the ability to remove access to deleting Prompts, ensuring stronger governance over AI usage.
Office and Document Management
Office Online Integration
You can now work from your Microsoft license in Gensolve to create, edit, and collaborate on letters and uploads directly within Office Online, with real-time saving and multi-user editing supported.
LibreOffice Compatibility
Microsoft Office is no longer required for template merging, with support for alternative applications such as LibreOffice.
Contracts and Reporting Improvements
Contract Type Controls
New Contract Type settings provide greater control over:
- User ability to choose Contract Start Dates are applied to invoice charges
- Visibility of the “Invoice from Site” field
Client Access Tracking
User activity tracking has been expanded to log when users:
- Access client records
- Create new clients or contracts
Letters and Communication Updates
- New «AllContactsEmails» merge tag for Debtor communications
- Deleted users are now removed from email auto-complete suggestions
Booking Portal Update
Appointment scheduling is now more consistent with the new “To the nearest” setting, allowing times to round to defined intervals and avoid irregular booking gaps.
API Update
A new endpoint is now available to retrieve Debtor Contacts, with support for filtering by Debtor, First Name, or Last Name.
Performance and Usability Improvements
- Improved SMS handling for New Zealand number formats (+64, 0064, 64)
- Faster load times for Business Invoices, Payments, and Expenses through on-demand data loading
- Commission batches can now process up to 9 months at once
More features and fixes.
Although this article lists some of the key new features, there are still many more important improvements and updates you may be interested in.
Here are the full release notes again for more information on Gensolve in this release.
If you have any questions please don’t hesitate to contact us at support@gensolve.com, or submit a ticket.
