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Before you install and run Gensolve Practice Manager, ensure that your system meets the minimum requirements as detailed below.

Hardware Requirements

RAM (System Memory)2GB4GB or more
Free space on hard drive1GBMore than 5GB
Screen resolution1024 x 768The recommended laptop could have 24′ at 1080px or 27′ at 1440px or the minimum vertical resolution of 900px,when you have a low vertical resolution that things in Gensolve can be cut off.
Note: Gensolve does not support Windows Scaling. If the main purpose of the computer is for running Gensolve, we do not recommend using a high resolution display. This is especially important if the screen size is small (such as on a laptop), which will compound the issue and likely make Gensolve difficult to read.
Internet connection

Minimum 256Kbs upload, 2Mbs download

1Mbs upload, 8Mbs download
Note: If many computers are connected at the same site, then a higher speed connection is recommended

Software Requirements


Operating System

Windows 8.1 or Windows 10 recommended

Windows 10

Microsoft .NET Framework

Version 4.8Latest release
Microsoft Office
(Desktop version, not Microsoft Store App version)
Microsoft Office 2013 or laterMicrosoft Office 2013, 2016, 365

Note: Microsoft no longer supports Windows 7 and Microsoft Office 2010, so it’s not guaranteed that Gensolve is compatible with these products. Please refer to the following links for more information: Windows 7 support ends in January 2020 , Microsoft Office 2007 has reached end of support and Office 2010 end of support roadmap.