{"id":2625,"date":"2021-03-31T15:27:23","date_gmt":"2021-03-31T02:27:23","guid":{"rendered":"https:\/\/www3.gensolve.com\/nz\/?page_id=2625"},"modified":"2021-06-02T04:33:04","modified_gmt":"2021-06-01T16:33:04","slug":"testimonials","status":"publish","type":"page","link":"https:\/\/www.gensolve.com\/nz\/testimonials\/","title":{"rendered":"Testimonials"},"content":{"rendered":"\t\t
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What our customers are saying about Gensolve Practice Manager<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Recently my role within the business has been more focused on our next phase of growth and business development.

\nObviously the ability to analyse our key performance indicators is paramount to this process, allowing me the time to effectively manage and develop our team.

\nGensolve has become our platform of choice due to its unique functionality, integration of accounting systems and both client and clinician management.

\nEqually we needed a business solution, not just another patient management system, that could work from the front end, into patients and our back office team effectively.

\nGensolve has been integral to the success we\u2019ve seen over the past year.\n
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\nPaul Goss<\/b> - Director, Body Logic Health<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tAs a Tertiary Educational Provider we feel it is important to train students with real world products that they will be expected to use upon graduation. Gensolve is one such product.\n\nWe value the relationship and ongoing support from the Gensolve Team.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tAuckland University of Technoloy<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tAs a business, which specialises 100% in consulting private practice owners how to improve their business and drive performance, we analyse a large number of tools and resources for the profession. Based on this, I thoroughly recommend the Gensolve Practice Manager software as being the market standout due to the comprehensive business suite that is incorporated into the program. This allows the full integration of your clinical notes and appointment scheduling with the tasks of being able to analyse your KPIs, drive marketing through database management and integrate your financial operations, all in the one program.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tProfessional Performance Specialists<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThanks Gensolve, you have been an integral part of the systems that have allowed Rise Health Care Group to grow- I can see my notes and manage my diary wherever in the world I am and practice admin is easy, which is not something I ever thought I\u2019d say!\n\nI recommend Gensolve to those Physiotherapists who want to be truly successful in business and give their employees the very best systems to work with while providing the best care for the clients they serve.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tRise Healthcare Group<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tGensolve Practice Management has made an enormous improvement to our integrated physiotherapy and rehabilitation practice. It has great flexibility to manage the range of services we provide and allows easy monitoring through excellent reporting.\n\nOur clinicians enjoy the electronic notes and the report data which is instantly accessible. They also enjoy the interface with the exercise programme which has also been a hit with our clients.\n\nThe system is supported with excellent help desk staff and management that engage meaningfully to develop the programme to meet our ever changing and more demanding needs.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tActive Physiotherapy<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThe system is user friendly and incorporates everything I need in my practice, it is thoroughly workable and has the added bonus of a straight forward and understandable business suite too. This is all backed up by excellent management and developers who are keen to listen to the practitioners to deliver the best possible package.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tDelta Physiotherapy<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tMedicare and DVA online claiming directly within the software has been Gensolve\u2019s latest and greatest improvement. As a practice that does a lot of EPC patient\u2019s (40+ per day) this is a massive advantage to have.\n\nAs early testers of the Medicare\/DVA processing update, we have had a flawless experience, which has saved us many hours over the old method of claiming through HICAPS, downloading statements through PRODA, creating takings manually and reconciling.\n\nNow the Gensolve software does it all for us with a simple click to claim, automatically reconciling and creating bank deposits\u2026 we are reaping the rewards of how easy it is.\n\nThe software replaced both our appointment book diary and our MYOB accounting software, and now with online claiming it does it all.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\t\tI just wanted to quickly say Danny, that it is always an absolute pleasure dealing with \nyour team (I mainly deal with Gail & Julie). \nThey are always happy to assist with any queries or issues I fire through to them, professional and friendly at all times no matter what!\nDuring these unprecedented times the high demand that I am sure has been placed on you and your team, you have all done an amazing job, so just wanted to say thank you all!\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tHabit Rehab & Southern Rehab<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tJust sending a big thank you to all the team at Gensolve I have been using the telehealth platform which is really user friendly. \nThanks for all your hard work and support in implementing such big changes in such a short timeframe. I have recommended Gensolve to some of my other colleagues who are struggling to connect with their clients and database at this crazy time. Keep up the great work.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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Take the first step<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are waiting to hear about your practice, the challenges you face and how we can help.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tCONTACT US<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Technical info<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How much storage hardware do I need to manage all my data in Gensolve?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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There are no storage hardware requirements, because with Gensolve, all your data is stored securely in the cloud.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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Does Gensolve support multi-practitioner bookings?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. All practitioners have access to the same diary enabling instant visibility of all appointments for super-streamlined admin.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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I'm concerned about security and compliance. What protocols does Gensolve use?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Gensolve has always had a system in place to monitor and report any potential and real data security threat. Our system covers:<\/p>

  • Detection of possible breaches<\/li>
  • Reporting breaches to relevant parties<\/li>
  • Investigating cause of the breach<\/li><\/ul>

    All data is stored in London and is encrypted using the Advanced Encryption Standard algorithm. A small cached copy of frequently accessed data is stored on the local PC, and is also encrypted.<\/p>

    We use Amazon servers, all of which comply to GDPR and security best practice standards. On the server, data is stored in our Oracle Enterprise Edition database. Antivirus and intrusion detection software is installed on our application servers, and all files uploaded to Gensolve are also encrypted.<\/p>

    Incremental back-ups to the Gensolve database are performed every 2 minutes. In the event of a security breach, Gensolve will ensure that you and your business are made aware according to our GDPR compliance obligations.<\/p>

    Access to the Gensolve platform is password protected.<\/p>

    Email protocol is something that Gensolve controls, as we connect to the email service you have configured with your Internet Service Provider. HTTPS is standard with main providers such as Gmail, Hotmail, Apple Mail and Outlook but you will need to verify specifics directly with your provider.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    I have a multi-location practice. Can Gensolve help me?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, absolutely. It doesn’t matter how many sites you operate from in your practice. Each site is easily identified for appointments, with easy visibility granted to the records for any site on any day. Accounts can still be managed as one business entity and our permissions allow you to dictate which personnel see which records, and at which time.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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    How easy is it to manage permissions and levels of access?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    You can easily set dedicated access areas for system user roles, giving you complete control over the data any one person may see.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Best practice advice\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Can I produce reports in Gensolve that I will recognise?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Whatever software you’ve used before, there will be a way to recreate your favourite, familiar report views in Gensolve.<\/p>

    Our platform has been designed to offer a truly extensive list of reporting and formats, with ways of tailoring and filtering data to create many different views.<\/p>

    The idea is to give you as many options as possible for reporting, so that you don’t have to compromise.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    I want more clarity in how I use my data. What's the best way to do this?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    A well organised business keeps data compartmentalised, cross referencing only when needed.<\/p>

    Gensolve effectively has two faces: The Accounting Form and The Main Form.<\/p>

    The Accounting Form is where all your business, financial and accounting information lives. The Main Form houses all your client and clinical data.<\/p>

    Maintaining separate data collections in this way allows you to keep your records immaculately clean, so that reporting and performance tracking can be done more quickly, and generate more meaningful insights.<\/p>

    It also allows you a level of scrutiny that will quickly reveal any areas of concern in your business, prompting swift action before minor issues can escalate into more serious ones.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I use client data to provide a more personalised service?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Personalisation is key to best practice relationship management in today’s competitive commercial world. The key to this is keeping accurate data records on your clients.<\/p>

    You need to be able to access their data quickly and to be able to trust that it’s correct.<\/p>

    Gensolve’s patient and client file management is a multi-functional tool that maintains data in one place and provides instant access to that data whenever you need it.<\/p>

    There is a single point of data entry, so you only have to update one file. This saves time, significantly reduces the chance of error and allows you to easily see their entire client history.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    <\/i><\/span><\/i><\/span><\/div>
    Is it possible for my accountant to access Gensolve?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Not only is it possible to give your accountant access to the platform, we highly recommend that you do.<\/p>

    Accountant or book keeper access is completely free. They will be able to manage all your financial needs including tax returns, with minimal input from you, for complete peace of mind at the end of the financial year.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    What's the best way to track my business performance and set goals for growth?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Setting goals starts with understanding where you are today, how far you’ve come and where you want to be in the future.<\/p>

    To do this, you need accurate data and specific reporting. Gensolve gives you dedicated patient and financial reports, broken down into logical sections for maximum clarity.<\/p>

    Once you’ve mapped your growth to date, you can start laying plans for your next chapter. Without accurate, meaningful reports it’s impossible to set realistic goals.<\/p>

    With Gensolve, you are able to view your business, in X-ray, from any angle.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    What our customers are saying about Gensolve Practice Manager Recently my role within the business has been more focused on our next phase of growth and business development. Obviously the ability to analyse our key performance indicators is paramount to this process, allowing me the time to effectively manage and develop our team. 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