{"id":2566,"date":"2021-02-25T23:02:15","date_gmt":"2021-02-25T13:02:15","guid":{"rendered":"https:\/\/www3.gensolve.com\/au\/?page_id=2566"},"modified":"2021-06-02T13:40:36","modified_gmt":"2021-06-02T03:40:36","slug":"cloud","status":"publish","type":"page","link":"https:\/\/www.gensolve.com\/au\/cloud\/","title":{"rendered":"Cloud"},"content":{"rendered":"\t\t
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Gensolve practice manager: secure, cloud-based, serverless.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tCLOUD BENEFITS<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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The Gensolve Cloud<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cloud-based software solutions are the contemporary backbone to any business. Gone are the days of bulky servers. Modern requirements call for modern solutions. Cost savings, mobility and accessibility are a few of the many benefits to cloud-based software all of which are priority offerings from Gensolve to healthcare professionals in Australia.

Gensolve pioneered cloud-based practice management software at inception in 2003 in New Zealand. We have been successfully expanding this concept ever since throughout Australia and the United Kingdom too, adopting security best practice and features relevant to each market along the way.<\/span><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Gensolve<\/figure>

Secure<\/h3>

Gensolve prioritises the protection of your patient and practice management data above all else. Our cloud solution uses a multi-tier security model that ensures all data is encrypted, compressed and stored in a manner that passes the most stringent security audits.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Gensolve<\/figure>

Save money and time<\/h3>

Traditional practice management software has always been complicated and expensive to manage. It usually requires extra hardware and specialist staff or providers to configure, test and update. Gensolve Practice Manager runs in the cloud meaning your practice will run more efficiently at a lower cost, forever.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Reliable<\/h3>

Gensolve Practice Manager has been design to work even when you're not at your desk. If you work in the community you can continue to manage your client and bookings. Our cloud solution will ensure your data is updated live no matter where you are operating from so you don't lose any productivity.<\/span><\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"Gensolve<\/figure>

Integrated support<\/h3>

You can reach out to our support staff straight from your Gensolve, ensuring you hear from real people in real time to solve any issues you might have. All of your questions are recorded and managed in the cloud so we never lose site of when we have helped you before.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Gensolve<\/figure>

Single system for all clinics<\/h3>

Gensolve's cloud solution means all of your clinics and practitioners are connected, meaning no more polling of data and no more corruption and uncertainty. You have a single source of information, accounts and reports so you can be up to date from anywhere.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Everything you could need<\/h3>

Gensolve doesn't compromise on features. Our cloud software provides the full suite you expect from your practice manager including clinical notes and exam charts, online booking portals, custom forms and more.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tREQUEST A DEMO<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Take the first step<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are waiting to hear about your practice, the challenges you face and how we can help.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tCONTACT US<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Technical info<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Are features like Telehealth, Online Billing and Medicare optional extras?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, all of our features are built in and a part of your product for one easy payment.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I need to pay to use third party application integrations?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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All of the third party application integrations that are available through Gensolve are subject to any fees you need to pay utilise their services.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How much storage hardware do I need to manage all my data in Gensolve?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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There are no storage hardware requirements, because with Gensolve, all your data is stored securely in the cloud.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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Does Gensolve support multi-practitioner bookings?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. All practitioners have access to the same diary enabling instant visibility of all appointments for super-streamlined admin.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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I'm concerned about security and compliance. What protocols does Gensolve use?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Gensolve has always had a system in place to monitor and report any potential and real data security threat. Our system covers:<\/p>

  • Detection of possible breaches<\/li>
  • Reporting breaches to relevant parties<\/li>
  • Investigating cause of the breach<\/li><\/ul>

    All data is stored securely and is encrypted using the Advanced Encryption Standard algorithm. A small cached copy of frequently accessed data is stored on the local PC, and is also encrypted.<\/p>

    We use Amazon servers, all of which comply to security best practice standards. On the server, data is stored in our Oracle Enterprise Edition database. Antivirus and intrusion detection software is installed on our application servers, and all files uploaded to Gensolve are also encrypted.<\/p>

    Incremental back-ups to the Gensolve database are performed every 2 minutes. In the event of a security breach, Gensolve will ensure that you and your business are made aware according to our compliance obligations.<\/p>

    Access to the Gensolve platform is password protected.<\/p>

    Email protocol is something that Gensolve controls, as we connect to the email service you have configured with your Internet Service Provider. HTTPS is standard with main providers such as Gmail, Hotmail, Apple Mail and Outlook but you will need to verify specifics directly with your provider.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    I have a multi-location practice. Can Gensolve help me?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, absolutely. It doesn’t matter how many sites you operate from in your practice. Each site is easily identified for appointments, with easy visibility granted to the records for any site on any day. Accounts can still be managed as one business entity and our permissions allow you to dictate which personnel see which records, and at which time.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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    How easy is it to manage permissions and levels of access?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    You can easily set dedicated access areas for system user roles, giving you complete control over the data any one person may see.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Best practice advice\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Should I back-up my data for safety? Am I at risk of losing my important information? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    No, Gensolve securely retains all of your data. All of our cloud-based servers are backed up for you.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I produce reports in Gensolve that I will recognise?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Whatever software you’ve used before, there will be a way to recreate your favourite, familiar report views in Gensolve.<\/p>

    Our platform has been designed to offer a truly extensive list of reporting and formats, with ways of tailoring and filtering data to create many different views.<\/p>

    The idea is to give you as many options as possible for reporting, so that you don’t have to compromise.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    I want more clarity in how I use my data. What's the best way to do this?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    A well organised business keeps data compartmentalised, cross referencing only when needed.<\/p>

    Gensolve effectively has two faces: The Accounting Form and The Main Form.<\/p>

    The Accounting Form is where all your business, financial and accounting information lives. The Main Form houses all your client and clinical data.<\/p>

    Maintaining separate data collections in this way allows you to keep your records immaculately clean, so that reporting and performance tracking can be done more quickly, and generate more meaningful insights.<\/p>

    It also allows you a level of scrutiny that will quickly reveal any areas of concern in your business, prompting swift action before minor issues can escalate into more serious ones.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I use client data to provide a more personalised service?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Personalisation is key to best practice relationship management in today’s competitive commercial world. The key to this is keeping accurate data records on your clients.<\/p>

    You need to be able to access their data quickly and to be able to trust that it’s correct.<\/p>

    Gensolve’s patient and client file management is a multi-functional tool that maintains data in one place and provides instant access to that data whenever you need it.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Is it possible for my accountant to access Gensolve?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Not only is it possible to give your accountant access to the platform, we highly recommend that you do.<\/p>

    Accountant or book keeper access is completely free. They will be able to manage all your financial needs including tax returns, with minimal input from you, for complete peace of mind at the end of the financial year.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    What's the best way to track my business performance and set goals for growth?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Setting goals starts with understanding where you are today, how far you’ve come and where you want to be in the future.<\/p>

    To do this, you need accurate data and specific reporting. Gensolve gives you dedicated patient and financial reports, broken down into logical sections for maximum clarity.<\/p>

    Once you’ve mapped your growth to date, you can start laying plans for your next chapter. Without accurate, meaningful reports it’s impossible to set realistic goals.<\/p>

    With Gensolve, you are able to view your business, in X-ray, from any angle.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Gensolve practice manager: secure, cloud-based, serverless.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Gensolve practice manager: secure, cloud-based, serverless. CLOUD BENEFITS The Gensolve Cloud Cloud-based software solutions are the contemporary backbone to any business. Gone are the days of bulky servers. Modern requirements call for modern solutions. Cost savings, mobility and accessibility are a few of the many benefits to cloud-based software all of which are priority offerings […]<\/p>\n","protected":false},"author":3,"featured_media":2611,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2566","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"yoast_head":"\nThe most secure and reliable cloud-based practice manager | Gensolve<\/title>\n<meta name=\"description\" content=\"Gensolve has a large number of secure cloud servers to store and back up all of your data with an Australian industry leading uptime.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gensolve.com\/au\/cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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