Gensolve believes that planning and preparation are the two main factors contributing to a successful GPM installation within your practice.
Each installation plan is designed to fit a practice’s schedule, resources, and needs. GPM assists you with setting up your system to ensure minimal downtime. Your account manager will consult you on how to maximize the GPM system capabilities within your clinic to increase efficiency as well as ROI.
The Support Team
The in-house Gensolve customer support team is composed of industry professionals who specialize in the Gensolve Practice Manager application.
All support requests are responded to within two hours by our customer support team who specializes in GPM. The assigned support team member remains the customer’s single point of contact until the incident is resolved.
The GPM support team follows best practices for incident, problem, and change management. The GPM customer support team works closely with the GPM development team to scope for new releases and implement lasting solutions based on customer and industry feedback.
The Gensolve Support team will assist you with tracking support tickets, additional training requests, upcoming releases, new features, general questions and concerns.
Gensolve support services are part of your monthly access fees ensuring that you have complete control of your core business application.